Legal Overview
Last updated: June 13, 2025
Welcome to the Legal Center for Northern Serendib (“Northern Serendib,“ “we,“ “our,“ or “us“). This Overview page gives you a concise snapshot of all the policies and terms that govern your relationship with Northern Serendib when you visit our website, request quotation, or engage us for digital services.
We believe in transparency, straightforward language, and respect for your privacy. If you have any questions at any time about our policies, please contact us at hello@northernserendib.ca
1. Who we are
Northern Serendib is a Canadian owned digital solutions firm headquartered in Ottawa, Ontario. We specialise in high-performance websites, cloud-native applications, and long-term hosting & maintenance support for businesses of any size across Canada.
- CRA Business Number: 79911-2230
- Ontario Business Identification Number: 1001228998
- Primary Contact: hello@northernserendib.ca
Our Mission
To deliver premium, engineering-grade digital solutions that empower Canadian businesses to thrive online while championing transparency, ethical technology practices, and long-term partnerships.
Our Vision
To become Canada’s most trusted software partner, recognized for going Beyond the Limits in performance, security, and client care and expand the Northern Serendib brand into logistics, expeditions, and philanthropic ventures.
Core Values
- Freedom & Ownership: Clients retain full control over their data and code; full IP assignment available on request.
- Engineering Excellence: Clean architecture, measurable performance.
- Integrity: Clear communication, no hidden fees, full compliance with Canadian law.
- Client Centric Support: Responsive communication, problems solved fast.
2. How This Legal Center Works
Below you will find direct links to each standalone legal document. Each document is contractually binding once you use our site or accept a service agreement.
| Documents | Short Description |
|---|---|
| Privacy Policy | Explains what personal information we collect, why we collect it, and we protect and retain it in compliance with Canadian privacy law (including PIPEDA). |
| Terms of Service | Sets out the rules for using our site and the contractual terms that govern any pain project or maintenance plan. |
| Payment & Refund Policy | Details accepted payment methods, invoicing timelines, late-payment handling, and conditions under which refunds may be issued. |
| Cookie Policy | Describes the cookies and similar tracking technologies we use, and how you can manage your preferences. |
| Accessibility Statement | Summarises our commitment to WCAG 2.1 AA compliance and outlines the steps we take to make our services accessible to everyone. |
| Anti-Spam Policy | Clarifies our stance on commercial electronic messages and how we comply with Canada’s Anti-Spam Legislation (CASL). |
3. Definitions At‑a‑Glance
- Services: Any design, development, hosting, maintenance, consulting, or related offering we provide.
- Client Portal: The secure online dashboard where active customers track project progress, invoices, and support tickets..
- Effective Date: The date on which you first access or use the Services, or sign an agreement, whichever comes first.
4. Acceptance & Hierarchy
By accessing our site, you agree to all of the documents listed above, in the following order of precedence (in case of conflict):
- A signed Master Service Agreement or Statement of Work (if any)
- Terms of Service
- Payment & Refund Policy
- Privacy Policy
- Any other supplemental policies (Cookie, Accessibility, Anti‑Spam)
5. Updates & Versioning
We may revise our policies from time to time to reflect changes in law or our business operations. When we do, we:
- Update the Last updated date at the top of each document.
- E‑mail existing clients who have an active maintenance contract.
Your continued use of our Services after a change takes effect constitutes acceptance of the updated terms.
6. Contact Us
If you have questions about any policy or need a copy in an alternative format, please contact:
- E‑mail: hello@northernserendib.ca
- Phone: 1-431-866-4693
Your continued use of our Services after a change takes effect constitutes acceptance of the updated terms.